Terms of Service

1. Acceptance of Terms

By accessing and using the website lumiloom-courses.com and our immigration consulting services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Lumiloom Courses provides Canadian immigration consulting services including but not limited to:

• Immigration assessment and consultation
• Application preparation and submission
• Document review and guidance
• Ongoing case management
• Educational resources and updates

3. Professional Qualifications

Our immigration consultants are:

• Licensed members of the Immigration Consultants of Canada Regulatory Council (ICCRC)
• Authorized to provide immigration advice and representation
• Bound by professional codes of conduct
• Covered by professional liability insurance

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for information
• Pay fees as agreed upon
• Follow immigration laws and regulations
• Inform us of any changes in circumstances
• Maintain confidentiality of sensitive information

5. Service Limitations

Please note that:

• We cannot guarantee the approval of any immigration application
• Processing times are determined by government agencies
• Immigration laws and policies may change
• Each case is unique and results may vary
• We are not responsible for decisions made by immigration officers

6. Fees and Payment

6.1 Service Fees

Our fees are clearly outlined in our service agreements and may include:

• Consultation fees
• Application preparation fees
• Government processing fees (paid directly to government)
• Third-party fees (translations, evaluations, etc.)

6.2 Payment Terms

• Fees are due as specified in the service agreement
• Payment must be made before services are rendered
• Government fees are separate and non-refundable
• Late payment may result in service suspension

6.3 Refund Policy

• Consultation fees are non-refundable
• Service fees may be partially refundable if work has not commenced
• Government fees are never refundable
• Refund requests must be made in writing

7. Confidentiality

We maintain strict confidentiality regarding all client information. We will not disclose your personal information except:

• With your written consent
• As required by law
• To government agencies for application purposes
• To authorized third-party service providers

8. Communication

Our preferred methods of communication include:

• Email correspondence
• Scheduled phone calls
• Video consultations
• Secure client portal (when available)

We strive to respond to all communications within 24-48 hours during business days.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for our services
• We are not liable for indirect or consequential damages
• We are not responsible for government decisions or processing delays
• Clients assume responsibility for their own actions and decisions

10. Termination of Services

10.1 Client Termination

Clients may terminate our services at any time with written notice. Fees for completed work are non-refundable.

10.2 Our Termination Rights

We may terminate services if:

• Fees are not paid as agreed
• Client provides false or misleading information
• Client engages in illegal activities
• Professional relationship breaks down

11. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Lumiloom Courses and is protected by copyright and other intellectual property laws.

12. Website Usage

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access
• Transmit viruses or malicious code
• Copy or redistribute content without permission
• Interfere with site functionality

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Governing Law and Jurisdiction

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes will be resolved in the courts of Alberta, Canada.

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

17. Contact Information

For questions about these Terms of Service, please contact us:

18. Professional Complaints

If you have concerns about our professional conduct, you may file a complaint with: